At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major retailers and independent specialty stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for an experienced Credit Control Manager to join our growing business, managing and supporting the Credit Controllers on the day-to-day operations. Review of ledgers with direct reports, monthly reporting for the Board Meetings and assisting in setting up credit control processes.

What you will be doing:

• Monthly review of ledgers with stakeholders – aged debt, balances in dispute, exposure and credit risk, drive over 120+ reconciliation
• Prepare reports for the monthly Board Meeting, Cash forecasting and setting monthly cash collection targets
• Own accurate forecasting of cash inflow for the Group, using AR ledger and combining sales forecasts, in conjunction with commercial finance
• Manage, motivate and develop direct reports to achieve personal and company KPIs
• Attend and participate in meetings with Sales Directors/VP’s and Country Managers to build relationships and profile of Credit as well as dealing with debtor issues
• Daily order management meetings, sales reviews and key account reviews with Heads of Sales for Export and Direct Markets.
• Assessing the risk for customers, recommend and negotiate payment terms and credit limit
• Assisting in setting up credit control processes, and represent the department in the wider interdepartmental discussions about global processes and policies.

What we need from you:

• Experience in a B2B retail or FMCG / manufacturing environment
• Experienced with monthly reporting using MS Office and other reporting tools
• NetSuite, SAP cloud-based ERP knowledge
• Methodical approach to tasks who demonstrates a calm demeanour under pressure, ability to work to tight deadlines
• Detail oriented, able to deal with complex issues and propose changes to improve our current processes
• Excellent people skills with strong ability to communicate and build with internal and external stakeholders

What you will get from us:

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• Hybrid working – 3 days a week in the office, 2 from home with flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Season-ticket travel loan
• Cycle to work scheme
• Holiday trading (buy/sell) and extra holiday days for long service