At Joseph Joseph we love solving everyday problems through intelligent design. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide. We identify everyday problems and solve them through intelligent design to create distinctive, functional products that are a pleasure to own and use.

We are looking for an energetic Order Management Executive to join the team. The Order Management team is the front-line interface with B2B customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service. The Order Management Executive will be a subject matter expert in Joseph Joseph products, process, systems and customers.

What you will be doing:

• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
• Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process (in-line with customer manuals) and ensure these are communicated and followed
• Accurate production and supply of all documents related to the supply and/or export of customer orders
• Ensure that all transactions (e.g. orders, returns, credit memo’s) are managed in line with agreed business processes and SLA’s
• Develop and maintain strong professional cross functional relationships with (not limited to):
  • Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
  • Supply Planning: product availability and order allocations
  • Logistics: VAS, customer order configuration, documentation and delivery fulfilment
  • Supply: supplier direct orders, documentation and special requirements
  • Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
• Inform the business of any issues that adversely impact Joseph Josephs ability to meet the customer’s expectation
• Drive development of improved customer order process, service delivery and behaviours.
• Ensure service level standards and KPI’s are maintained to a high standard
• Support the Customer Service Manager and Head of Customer Service in delivery of a world class customer experience.

What we need from you:

• Minimum of 2 years’ experience in Order Management role (B2B preferred) working with retail customers
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
• Experience working with ERP applications such as Netsuite or SAP
• Premium brand experience preferred
• Excellent capabilities in communication and listening, relationship building
• Able to work accurately and efficiently at pace, at times under timebound pressures
• Organisational skills with the ability to prioritise and multitask effectively
• High attention to detail
• A positive ‘can do’ attitude
• Approachable, empathetic, amenable and collaborative
• Able to build and inspire trust at all levels
• Have a passion for service excellence
• Be an effective team player with a sense of fun

What you will get from us:

• Competitive salary, holiday and performance related bonus
• A pension contribution
• An exclusive staff discount
• Flexible working – combination of home and office working and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Season-ticket travel loan
• Cycle to work scheme
• Holiday trading (buy/sell) and extra holiday days for long service

Other job titles relating to this position: Customer Service Co-ordinator, Customer Service Assistant, B2B Account Manager, Customer Supply Co-ordinator, Customer Supply Assistant.