At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over one hundred countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are seeking an enthusiastic Customer Service Representative to join our team in the US. The Customer Service team is the front-line interface with B2B customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service. Reporting to the Head of Operations, the Customer Service Representative will be a subject matter expert in Joseph Joseph products, process, systems and customers.
What you will be doing:
Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process (in-line with customer manuals) and ensure these are communicated and followed
Ensure that all transactions (e.g., orders, returns, credit memo’s) are managed in line with agreed business processes and SLA’s
Timely response to all enquiry’s, working to achieve first contact resolution
Develop and maintain strong professional cross functional relationships with (not limited to):