We’re all talented individuals but we really make things happen when we work together. Here’s where you can learn a bit more about our teams.
New Product Development
We’re product designers, inventors and engineers. People-watchers by nature and
problem solvers at heart, we’re blue-sky thinkers with a keen commercial eye. From
initial sketches and basic prototypes, we turn insights into innovations and ideas into
reality. Working collaboratively with other teams and our suppliers, we manage the
entire product-development process, delivering original solutions that delight and
We’re a dedicated team of graphic designers, art directors and copywriters
responsible for bringing our brand marketing to life. We help define and
communicate product USPs; create stunning presentations, packaging and
catalogues; devise enticing retail merchandising; art direct beautiful photography and video; write engaging and informative copy; and originate highly effective direct-to-consumer campaigns.
The Joseph Joseph customer is at the heart of everything we do, so we strive to look
after them at every step of their journey with us. Whether answering a product query on social media or resolving a complaint over the phone, we aim to deliver a first-class service that makes them feel valued. It’s busy – we reply to 4,000 customers across the world every month – but our positive, empathic attitude ensures their experience with us is a happy one.
From managing various key accounts to ensuring a smooth order-to-delivery
process, customer service is the bridge between sales and product delivery for our
wholesale, retail and distributor customers. We’re experts in all things Joseph
Joseph and our customer-first ethos saw us process more than 40,000 orders
containing 390,000 lines in 2020.
Digital-first thinkers with sharp, analytical minds, we’re the team responsible for
bringing Joseph Joseph’s design-led, innovative spirit to life on the website.
Enthusiasm and curiosity play a big part in what we do, whether that’s elevating the
customer experience across six global websites or discovering new ways to refine
our marketing activity across organic and paid media.
Whether we’re identifying new opportunities or creating business plans, telling the
brand story or planning the launch of a new range, there’s no-one more passionate
about our products than the sales team. Entrepreneurial in spirit and commercial at
heart, we pride ourselves on providing our customers with exceptional support.
We’re a team of strategic decision-makers responsible for managing the company
spend and keeping Joseph Joseph in its best financial position. Fast-paced,
collaborative and ambitious, we think global, identifying key areas for growth and
handling multiple currencies and processes.
We’re the power that keeps Joseph Joseph running, overseeing the entire digital
ecosystem of the business. Our technical know-how and solution-driven mindset
play an important role in delivering remarkable digital experiences, not only to our customers but to every person within the business too.
Product is key at Joseph Joseph and our operations team is responsible for
upholding exceptional service across all stages of its journey. We work with more
than 40 suppliers across six distribution centres, delivering to customers in more
than 100 countries around the world. From warehouse logistics to environmental and
ethical compliance, we’re committed to bettering our practices and surpassing our