At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel. 

We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service. 

What you will be doing:

• Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
• You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
• Timely response to all enquiries, working to achieve first contact resolution.
• Develop and maintain strong professional cross functional relationships with (not limited to):
• Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
• Logistics: VAS, customer order configuration, documentation and delivery fulfilment
• Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
• Drive development of improved customer order process, service delivery and behaviours.
• Ensure service level standards and KPI’s are maintained to a high standard

What we need from you:

• Experience in a customer service role is ideal, but not essential
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
• Experience working with ERP/system applications such as Netsuite or SAP
• Brand experience preferred
• Organisational skills with the ability to prioritise and multitask effectively
• Approachable, empathetic, amenable and collaborative
• Have a passion for service excellence

What you will get from us:

• Competitive salary plus super
• Holiday allowance
• Company performance related bonus
• An exclusive staff discount.
• Volunteer days.
• Holiday carry over scheme
• Flexible remote working
• Extra holiday days for long service
• Refer a Friend scheme.
• Training and Development
• Team recognition scheme