At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for a talented CRM/Email Manager to join the Ecommerce Team on a Maternity cover 12 month fixed term contract. Reporting directly to the Head of Digital Marketing & CRM, you will also be responsible for the day-to-day management of the Email Marketing Executive.

What you will be doing:

• Oversee the Retention strategy, to achieve customer retention targets and increasing revenue from our Existing customers, through an effective CRM strategy, channel execution and understanding of current customer behaviour
• Manage the company’s Loyalty programme - management, analysis and optimisation.
• Own and manage the Email marketing strategy - planning, overseeing the briefing, creative and A/B testing plan, reporting and driving performance through both Broadcast and Lifecycle journey-building.
• CRM customer data reporting and analysis – tracking shopping behaviour of our New and Existing customers building weekly, monthly and yearly reports with actionable insights
• Own and manage the SMS Marketing strategy – planning, A/B testing, reporting, driving performance and managing spend
• Grow the database, utilising both paid and organic tools e.g Meta lead generation, website data-capture including popups, Preference Centre and brand-led data-capture initiatives
• Customer segmentation – segmenting the base to ensure optimal and efficient targeting and retargeting across all channels
• Working closely with the Ecommerce, Brand and Digital Design teams on campaign planning, briefing and execution
• Manage the relationship with our ESP (Ometria), SMS provider (Attentive) and Loyalty provider (Yotpo)

What we need from you:

• Analytical mindset and comfortable working with customer data

• 3+ years’ experience in a similar CRM role

• Experience managing email marketing for a similar sized business

• Experience managing a loyalty programme for a similar sized business

• Competent presentation skills and the ability to present to the wider team on a weekly, monthly and ad hoc basis

• Understanding of current GDPR compliance regulations

• Ometria experience preferred

• Attentive experience preferred

• Yotpo experience preferred

What you will get from us:

• Competitive salary and holiday allowance

• A pension contribution

• An exclusive staff discount

• 24/7 healthcare appointment support

• Hybrid working – 3 days in office & 2 days from home and flex start/finish times

• External private employee wellbeing support

• Access to Perkbox

• Volunteer days

• Team Recognition scheme

• Training and Development