At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our EU Customer Supply Chain Team. Reporting to the Head of Customer Supply Chain - EU, this role supports the day-to-day operations that help deliver excellent service to our customers, you will play an important role in managing the Order-to-Invoice process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. 

What you will be doing:

• Manage and process orders for key customers, ensuring accuracy and timely execution
• Produce and maintain open order books, sharing updates with customers and internal sales teams
• Communicate SKU challenges, availability, and back-in-stock dates to customers
• Monitor warehouse and transport activities, escalating and resolving issues proactively
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams
• Keep customers informed about delivery challenges and revised timelines, offering solutions
• Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
• Create and maintain Customer SOPs for warehouse execution
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
• Attend and contribute to customer review meetings, understanding SLA terms and performance metric.
• Key Relationships: External Customers, 3PL Regional Warehouses and Transport Providers, Finance, Sales Teams & Account Managers, IT, Demand and Supply Planning Teams, Customer Supply Chain Analyst

What we need from you:

• 1–2 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context
• Bilingual proficiency in either German, Italian, Spanish, or French is highly desirable
• Strong attention to detail and follow-through
• Ability to thrive in a fast-paced, problem-solving environment
• Intermediate Excel skills (pivot tables, lookups, basic reporting)
• Knowledge of ERP systems (SAP preferred)

What you will get from us:

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service