Finance
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London
·
Hybrid Remote
Claims Administrator - 6 month FTC
At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a Claims Administrator to join our growing business on a 6 month fixed term basis. Reporting directly to the Credit Control Manager, you will help investigate and resolve open customer claims.
What you will be doing:
- Review open claims to ensure there is no missing or incomplete information
- Access carrier portals and downloading POD’s where necessary.
- Investigate and validate/invalidate open shortage claims
- Update internal trackers detailing out the investigation carried out and your findings
- Raising credit notes for claims that have been validated
- Disputing customer claims where necessary
- Requesting additional back up from customers where necessary
- Liaising with internal and external colleagues, across various departments.
- Escalate claims issues to the appropriate department or your reporting Manager
- Ad hoc business requirements
What we need from you:
- Previous claims examining or processing experience desired
- Managing a high volume work load
- Experienced with using Excel
- Experience of SAP or other cloud-based ERP knowledge desired, but not essential
- Methodical approach to tasks who demonstrates a calm demeanor under pressure, ability to work to tight deadlines
- Detail oriented and able to deal with complex issues
- Excellent people skills with a strong ability to communicate and build with internal and external stakeholders
What you'll get from us:
- An exclusive staff discount
- Pension contribution
- 24/7 healthcare appointment support
- Volunteer days
- Monthly team recognition awards
- Hybrid working - 3 days in the office and 2 days’ work from home
- Flexible start & finish times
- External private employee wellbeing support
- Access to Perkbox
- Team
- Finance
- Locations
- London
- Remote status
- Hybrid Remote
Life at Joseph Joseph
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Flexible working
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Mental wellbeing support
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Holiday trading
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Additional holiday for length of service
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Company bonus scheme
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Generous discounts for you and friends and family
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Season ticket loan and cycle-to-work scheme
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Even more discounts with Perkbox
Finance
·
London
·
Hybrid Remote
Claims Administrator - 6 month FTC
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